Privacy Policy

IntroductionWe take your privacy seriously at Heats Casino. This Privacy Policy is designed to inform you about how we collect, use, store, and protect your personal information. We aim to provide a clear and transparent explanation of our practices.

Purpose of the Privacy PolicyThis policy is intended to inform you about your data rights and how we handle personal information. By using our services, you consent to the practices described in this policy.

Scope of ApplicationThis Privacy Policy applies to all users who access Heats Casino, including those who register for an account or simply browse our website. Your use of our services implies agreement to this policy.

Consent ClauseBy accessing and using our services, you consent to the practices described in this Privacy Policy. We respect your right to control your personal information and take all necessary measures to ensure its protection.

Data We CollectWe collect various types of data from our users, including:

• Personal Information: name, email address, date of birth, physical address, etc.• Account Info: username, password, payment details (e.g., credit card numbers)• Technical Data: device information (e.g., browser type), IP address, cookies• Usage Data: site activity, login logs, game interactions

How We Use Your DataWe use your data for various purposes, including:

• Creating and managing accounts• Processing deposits and withdrawals• Providing customer support• Bonus eligibility and responsible gambling monitoring• Improving the site and personalizing the user experience• Fulfilling legal and regulatory obligations

Cookies and TrackingCookies are small text files that we use to improve your browsing experience. We may employ different types of cookies, including:

• Essential Cookies: required for functionality (e.g., login management)• Analytics Cookies: help us understand site usage and performance• Marketing Cookies: enable targeted advertising based on user behavior

You can manage or disable cookies through your browser settings.

Legal Basis for ProcessingWe rely on the following main legal grounds to process your data:

• Contractual necessity: we need your data to provide our services (e.g., creating an account)• Legal obligations: we must comply with regulatory requirements and industry standards• Legitimate interests: we use your data to improve our services, prevent fraud, and enhance security• User consent: we respect your right to control your personal information

Data Sharing and DisclosureWe may share your data with third-party service providers (e.g., payment processors, gaming providers) as necessary for the provision of services. We do not sell personal data.

Where legally required, we may disclose your data to authorities or regulatory bodies.

Data Storage and RetentionWe keep your personal data only for the time necessary to fulfill our obligations or comply with regulations. Criteria for retention periods include:

• Account inactivity: we retain data for a minimum period after account closure (e.g., 30 days)• Regulatory requirements: we maintain records as required by law (e.g., financial transactions)

We store your data securely, using measures such as encryption and access controls.

Security MeasuresTo ensure the confidentiality of your personal information, we employ various security measures:

• SSL encryption to protect data transmission• Access controls and authentication processes for authorized personnel• Monitoring for unauthorized access or attempts

Your RightsUnder data protection laws, you have the right to:

• Access, update, or delete your data• Withdraw consent or object to processing• Contact us to exercise these rights (see contact details below)

International Data TransfersWe may transfer personal data outside your country or EEA for legitimate purposes (e.g., hosting services). To safeguard such transfers, we rely on standard contractual clauses or other approved mechanisms.

Third-Party ServicesPlease note that external links or services have their own privacy policies and terms. We are not responsible for the content of these external sites or services.

Policy UpdatesWe may update this Privacy Policy from time to time. If changes are significant, we will notify users through email or in-platform notifications. Continued use of our services means acceptance of updates.

Your continued use of Heats Casino signifies your consent to this Privacy Policy and any future amendments.